Shipping Information

My order status is fulfilled, does that mean it should have been delivered?

  • Status 'fulfilled' simply means your order has been packed by our team and it's currently on the way to you. 
  • You will receive a shipping confirmation shortly after detailing your tracking information. 
  • If your order has remained unfulfilled for more than 2 working days, please contact us with your order number and a member of the support team will get right on it. 

Can I change my delivery address?

  • Once you have placed your order through the website, for your own security we are unable to change the address for. If there is a failed delivery, the courier will leave a calling card so you can rearrange delivery directly with them. 

How about delivery?

  • You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information. 
  • A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery.
  • Deliveries will not be made on public holiday dates, so please expect your delivery the next business day.

If you have not received your order in the advertised time, please get in touch with our support team.

How long does it take to receive my order? 

  • All orders are processed within 24 hours and deliver time is expected between 3-5 business day. We aim to deliver your products/s as soon as possible. If you have any concerns during delivery time please contact support. 

Do you Ship Internationally?

  • Absolutely! We ship worldwide. If you have any additional questions about our shipping please get in touch with support.

Payment Information

Is my payment information secure when placing an order?

  • 100% SSL secured and verified. Your payment information is encrypted with industry standard Secure Socket Layer (SSL) technology and is processed via certified payment processes such as Visa, Mastercard, Stripe and PapPal. 
  • Security is vital to us at Florence & Casper and our site utilises it's own encription software to ensure critically sensitive information such as your Name, Address and Credit/Debit card details are always kept safe.


Returns Policy

Florence & Casper offers a hassle-free experience with returns.

  • Item must be returned within 30 days from the day you've received your order, transit times are not included within this time
  • Florence & Casper currently does not offer exchanges, a refund against your original payment method will be processed upon receiving your return. If you wish to receive a different size, you'll need to place a new order via the website.
  • Item must be unworn & unwashed (no distinct odours, blemishes, signs of wear etc.) Any items found to be in poor condition will be returned back to you
  • Items covered in animal/human hair will not be accepted
  • All items are thoroughly inspected before any action is taken
  • Returns can take up to 7 days to process, so don't be alarmed if you've tracked your return as delivered but haven't heard from us yet
  • Any items bought in conjunction with a offer (e.g. 2 headbands for £XX) can only be returned to exchange for a like-for-like item, unless all items in included in the offer are returned
  • The returned parcel is the customers responsibility up until Florence & Casper has acknowledged that the package has been received into our warehouse.